Return Policy | Working To Make Sure You Have The Right Tool For The Job

Return Policy

 

Your satisfaction is our primary goal at AdvancedDimensions.com. If you are not satisfied with your purchase for any reason, we gladly accept returns within 30 days of the invoice date (unless otherwise noted on the web site or in the Return Eligibility Section. Please review our full return policy details below. After 30 days, please contact the manufacturer for warranty information.

 

Important Notes

 

  • Customers must contact customer service prior to returning any products.
  • Returns will be accepted within 30 days of the invoice date.
  • Shipping charges (if applicable) are non-refundable.
  • A standard 20% restocking fee applies to all items being returned.
  • All refused items will include a 20% restocking fee.
  • Return shipping charges are the responsibility of the customer unless the item was shipped in error or found to be damaged or defective AND a replacement is being requested.
  • Restocking Fees on Returns
  • Returns are costly for you and us. We charge restocking fees to cover the cost of original shipping charges and return handling. Please be sure to contact us with any questions prior to ordering to avoid unnecessary returns.
  • A standard 20% restocking fee applies to all returns when returned within the 30-Day Return Period.
  • If item(s) are received in non-resalable condition, additional restocking fees will apply or the item may be refused for credit, depending on the condition of the item (eg. Product is damaged, shows signs of use, has been written on, has missing packaging, parts, or instructions).

 

 

Expedited Return Processing

 

To help in expediting the returns process, please email Sales@DirigDesign.com with the tracking number once the item has been shipped back to the return facility. If you have questions regarding your return, please contact our customer service department at 1-800-774-6102 ext 101  or by email at Sales@DirigDesign.com

 

Return Eligibility

 

All products must be returned in their original, unmarked retail packaging, with all parts, warranty cards, and instructions. Please ship items in the original shipping container or other standard shipping box to prevent damage when shipping. If shipping the item back in the original manufacturer’s retail shipping box, please use a shipping or return label and DO NOT write on the outside of the retail box. We do not keep manufacturer replacement boxes and would need to charge a restocking fee if we cannot use the original manufacturer’s box because it has been written on.

The following conditions will not be considered for return.

  • Products purchased more than one month prior to return request.
  • Products that have had warranties registered.

 

 

Damaged Items

 

If your shipment appears to be damaged, do not accept the package. Instruct the shipper to return to sender. If once opened, you find that the item(s) have been damaged in transit, please let us know as soon as possible within the 30-Day return period, so that we can contact the proper shipper to process a claim and re-send a no charge replacement item to you. Depending on the situation, the shipping company may pick-up the damaged item from you within 1-5 business days or we may issue a pre-paid shipping return label so you can return the damaged merchandise for inspection. You can email us regarding damaged items at Sales@DirigDesign.com or call 1-800-774-6102 ext 101 Monday through Friday from 9am-4pm EST.

 

Defective Items

 

Please contact us as soon as possible after the manufacturing defect is discovered. Provided we are contacted within 30 days of the invoice date, we will send out a replacement part (if available) or replace the unit for you at no charge. You can email us regarding defective merchandise at Sales@DirigDesign.com or call Monday through Friday from 9am-5pm EST.

 

Products Shipped in Error

 

Customer must notify AdvancedDimensions.com of any shipping errors or disputes within two (2) business days of receipt. Products shipped in error by AdvancedDimensions.com are freely returnable for full credit, provided that such returns are made within thirty (30) days of receipt.

 

Cancellation of Orders

 

Orders cannot be cancelled if they have already been allocated at the warehouse or shipped. Our standard return policy applies to all refused items. Items that are refused by the recipient will incur a 20% standard restocking fee including shipping charges. Shipping charges, if applied, are non-refundable for refused shipments.

 

 

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AdvancedDimensions.com

(Dirig Design, Inc.)

2259 State Hwy 7

Unadilla NY, 13859

 

1.800.774.6102

 

info@AdvancedDimensions.com

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Copyright © AdvancedDimensions.com, Dirig Design, Inc. 2017

 

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