Your satisfaction is our primary goal at AdvancedDimensions.com. If you are not satisfied with your purchase for any reason, we gladly accept returns within 30 days of the invoice date (unless otherwise noted on the web site or in the Return Eligibility Section. Please review our full return policy details below. After 30 days, please contact the manufacturer for warranty information.
Expedited Return Processing
To help in expediting the returns process, please email Sales@DirigDesign.com with the tracking number once the item has been shipped back to the return facility. If you have questions regarding your return, please contact our customer service department at 1-800-774-6102 ext 101 or by email at Sales@DirigDesign.com
All products must be returned in their original, unmarked retail packaging, with all parts, warranty cards, and instructions. Please ship items in the original shipping container or other standard shipping box to prevent damage when shipping. If shipping the item back in the original manufacturer’s retail shipping box, please use a shipping or return label and DO NOT write on the outside of the retail box. We do not keep manufacturer replacement boxes and would need to charge a restocking fee if we cannot use the original manufacturer’s box because it has been written on.
The following conditions will not be considered for return.
If your shipment appears to be damaged, do not accept the package. Instruct the shipper to return to sender. If once opened, you find that the item(s) have been damaged in transit, please let us know as soon as possible within the 30-Day return period, so that we can contact the proper shipper to process a claim and re-send a no charge replacement item to you. Depending on the situation, the shipping company may pick-up the damaged item from you within 1-5 business days or we may issue a pre-paid shipping return label so you can return the damaged merchandise for inspection. You can email us regarding damaged items at Sales@DirigDesign.com or call 1-800-774-6102 ext 101 Monday through Friday from 9am-4pm EST.
Please contact us as soon as possible after the manufacturing defect is discovered. Provided we are contacted within 30 days of the invoice date, we will send out a replacement part (if available) or replace the unit for you at no charge. You can email us regarding defective merchandise at Sales@DirigDesign.com or call Monday through Friday from 9am-5pm EST.
Products Shipped in Error
Customer must notify AdvancedDimensions.com of any shipping errors or disputes within two (2) business days of receipt. Products shipped in error by AdvancedDimensions.com are freely returnable for full credit, provided that such returns are made within thirty (30) days of receipt.
Cancellation of Orders
Orders cannot be cancelled if they have already been allocated at the warehouse or shipped. Our standard return policy applies to all refused items. Items that are refused by the recipient will incur a 20% standard restocking fee including shipping charges. Shipping charges, if applied, are non-refundable for refused shipments.
Whether you need help choosing a product, or help with one that you've already purchased, give us a call so we can assist you!
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(Dirig Design, Inc.)
2259 State Hwy 7
Unadilla NY, 13859
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